Return Policy

RETURNS

All of our items have a return policy of 10 days. If 10 days have gone by since your purchase and we are not notified, unfortunately we cannot offer a refund. To complete your return, we require a receipt or proof of purchase.  Please email us at info@clairedeluneboutique.com and we will email you a return form to place with your return. All full priced Jewelry and Accessories are final sale.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags: unworn, unwashed, unperfumed and free from make-up. Refunds are available for all full-priced items. We do not hold items for exchange while your returned item is being sent back.  Postage must be covered to send the item back to us. Shipping costs are non-refundable.

Once Claire de Lune Boutique has received your returned package, all returned items will be inspected before a refund is issued. Claire de Lune Boutique reserves the right to deny a refund if items are returned used, soiled, worn or damaged in any way, and they will be returned to sender. You will be notified via email if your returned item is not approved for a refund. The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by Claire de Lune Boutique will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items.

Please allow 5 business days for a refund to be processed from the date that the returned item is received by Claire de Lune Boutique. You will be informed via the email address that is listed on your Claire de Lune Boutique account once this transaction has been processed. Refunds will be issued to the credit card or PayPal account from the original method of payment.

All orders should be returned to the address below. Please note that the goods are your responsibility until they are returned to Claire de Lune Boutique. Claire de Lune Boutique will not issue a refund on item/s that are not received or are lost in transit.

Claire de Lune Boutique Returns
PO Box 56572
Virginia Beach, Virginia US 23456

 

If you were shipped the wrong order or a faulty item, please notify us immediately by contacting us at info@clairedeluneboutique.com. We will send you the correct item upon receipt of proof that you have sent back the wrong or faulty item.

Shipping is non-refundable except in cases where we may have made an error.

 
Exchanges
If you require a replacement size or color, you are required to place a new order.

 

Sale items
Only regular priced items can be refunded.  Unfortunately, sale items cannot be refunded.


Shipping
We only ship within the United States. Orders received on a business day are shipped the next business day. Purchases made on weekends and holidays are processed and shipped the following business day. Once your order is placed, you will receive your tracking number via your email entered at checkout.

Shipping of your item will take between 2-5 business days depending on your location.
Estimated delivery times are to be used as a guide only, and do not take into account any possible delays.

Unfortunately we cannot deliver to PO BOX and APO BOX addresses!